The masthead
Contact
One mailbox, read by a person, with a clear idea of what it can and cannot help with.
[email protected] — the single channel for this site. Replies are usually within a few working days. There is no phone line and no contact form: a form that disappears into nowhere is worse than an address.
What gets a fast reply
- CorrectionsName the page, quote the statement, and say where the correct information can be verified. Specific reports are actioned quickly; see the corrections policy.
- Out-of-date bonus termsIf the operator's live offer differs from what a page here states, that is worth an email — terms change without notice.
- Broken pages and bad linksInclude the page address and what happened.
- Questions about what a page meansWagering arithmetic in particular. If a page was unclear, that is a fault worth fixing.
What belongs with the casino instead
Anything touching an actual account: balances, verification documents, a pending withdrawal, a bonus that did not credit, a closure request. Those are handled by the operator's own support, which is the only party that can see an account. This desk cannot access accounts, credit bonuses, release payouts or intervene in a dispute — and any site claiming it can is not being straight with you.
Gambling harm
For help with gambling, the free confidential services listed on the responsible gambling page are the right first call. They are provincial, independent of any casino, and available across Canada at no cost. This mailbox is not a support service and cannot provide counselling.
Press and business
Use the same address with a clear subject line. Requests to remove accurate material, add unverified payment methods, or publish a rating that no testing produced are declined as a matter of policy rather than negotiation.